Orders &
Guidelines
What's the new ordering rule for the clients to ensure accurate and timely deliveries?
All customers will need to use their current speed sheets to place orders. This will keep everything organized and ensure you get the right products, amounts and in a sequential order to meet deadlines. We will no longer accept orders typed out with just item numbers. As we move to a digital platform our speedsheet must be used to help expedite the process.
How to Order
New Customers
Download our speedsheet (Order & Guidelines tab on our Website), enter your order and then email the speedsheet to orders@gpdistributing.ca.
Returning Customers
Enter your order into the customized speedsheet and then email the Order Desk. If you need a new or updated speedsheet, please let us know.
Order guides and sales flyers can be found at https://www.gpdistributing.ca/product-guides or by contacting the order desk at orders@gpdistributing.ca.
Order Confirmation
Once your order is entered into the system, you will receive a confirmation email with details including the items, quantities, approximate prices, and the delivery/pick-up date.
Product Availability
If an item is out of stock, we will notify you via email or phone. You may choose to backorder the item, substitute with a similar product, or cancel the item entirely. If no response is received by the end of the day, the missing item will not be backordered or substituted.
Ordering Guidelines
Please note - Some of our suppliers require a minimum to place an order, and if we are not able to meet the minimum the order may be pushed back until the minimum can be met. Notification will be provided in these instances.
Pick-Ups
- Order must be in before 1:00pm for same day pick-up
- Orders with more than 10 items will be pushed to the next day, unless approved by management.
- Orders can be picked up Monday – Friday from 8:30 A.M. – 3:30 P.M.
- Upon arrival, please check-in at the office. After receiving the invoice, the customer service representative will further direct you to pick up your order.
- IMPORTANT – Please check your order when receiving.
- If you provide us with additional notice and submit the order before the vendor ordering deadlines, we will have more time to order any non-stocked items.
- Orders need to be picked up within 48hrs of being notified.
- During peak season (May-Sept), it may take longer to process orders.
In-Town Deliveries
In-town Morning Deliveries
Orders need to be placed by 1:00pm the day before. We will try to accommodate add-ons where possible. A fuel surcharge of $12.99 will apply to all in-town deliveries.
Shipping to Out-of-Town Customers
If your destination is not listed below, please contact the order desk to help arrange shipping via a third-party carrier. For the shipping days, contact the order desk.
Annuk Expediting
- Atlin
- Various camps use expediting service to remote locations
Manitoulin
- North orders – Carmacks, Pelly Crossing, Stewart Crossing, Mayo, Dawson City
- North to Eagle Plains, Northwest Territories
Overland
- Atlin, Haines Junction and Beaver Creek
Pacific Northwest
- Southbound orders – Teslin, Watson Lake
- North orders – Carmacks, Pelly Crossing, Stewart Crossing, Mayo, Dawson City
Terrex / Smalls
- Beaver Creek, Destruction Bay
- Haines Junction
- Ross River, Faro, Carmacks
Via Air
- We can also accommodate your delivery to Air North, Tintina Air, and Alkan Air going to Old Crow and various fly in locations
Order Changes & Cancellations
Order Modifications
If you need to change or cancel your order, please contact us 4 hours before the pick-up or delivery time. After this time, the order may have already been processed or shipped.
Cancellations
Once an order has been shipped, it cannot be canceled. You must follow our return process if you wish to return any items.
Payment Methods
Non-Account Orders
- A payment card needs to be provided for cash sale orders.
- A downpayment of 50% needs to be provided for Equipment and Smallware.
- Special Ordered Items need to be paid in full before ordering.
- Once the order is ready, the order desk will notify the client that the order is ready.
- If the order is not picked up within 48hrs, the product will be returned to inventory and a restocking fee will be applied.
Purchase Orders (PO’s)
- Any order needing a PO will not be processed until we have a scanned or physical copy of the PO.
- If a quote is required, and you want to confirm and place the order, you will need to provide a PO before the order is processed.
Documentation
An invoice will be included with every order.
Return Policy
To initiate a return, please email us at orders@gpdistributing.ca.
Eligibility for Returns
- Food Not Held Within Food Safety Standards - G-P Distributing Inc. has the right to refuse any product that the company feels has been compromised (e.g., improper temperature controls, improper storage, improper transportation, any circumstance that may affect quality and/or the ability to resell the product).
- Damaged or Spoiled Goods: If your order arrives damaged, spoiled, or with missing items, please contact us within 24 hours of receipt for a return or replacement.
- Incorrect Items: If you receive incorrect items (wrong quantities or products), we will arrange for an exchange or full refund at no additional cost.
- Dairy: Received 6 days to date, must be reported within 24 hours. We need to have a photo of the product and the label.
Non-Returnable Items
- Perishable Products: Due to the nature of food distribution, perishable products (e.g., fresh produce, meats, dairy and baked goods) will not be permitted after the expiration of the 24-hour period.
- Tobacco: Due to health and safety regulations, tobacco products are non-returnable; however, if the product is defective (e.g., a damaged sealed package) or the wrong product was received, please notify the Order Desk within 24 hours.
- Frozen: No returns on frozen product. If there are quality issues, we need to have a photo of the product and the label (production date).
- Special Orders: There will be no returns on Special Order goods.
- Opened Packaging: Food products with tampered or opened packaging are not eligible for return unless defective or spoiled.
Return Process
- Contact Us: To initiate a return, please email us at orders@gpdistributing.ca or call the Order Desk at (867) 667-4500. You must provide your invoice number, description of the issue and a photo of the product.
- Return Window: All Claims must be reported within 24 hours of receiving your order. After this period, returns will not be accepted. All returns must be approved prior to returning the product.
- Restocking Fee: All returns (unless resulting from an error on the part of G-P Distributing Inc.) are subject to a 25% restocking fee. Returned items must be in their original, unopened condition with packaging intact (unless the product is defective or spoiled).
- This fee also applies to end of season returns (e.g. end of summer). End of season returns must meet the following conditions:
- The product must be unopened
- The product must be a G-P Distributing Inc. product.
- The product must not be expired or expiring within the next 60 days
- This fee also applies to end of season returns (e.g. end of summer). End of season returns must meet the following conditions:
Refunds and Exchanges
- Once the return has been processed, we will issue a credit to your account.
- Credits are processed daily. They will show up on statements (or on account) the next day.
Shipping Costs for Returns
- Warehouse Errors: If the return is due to a warehouse error (e.g., damaged goods, incorrect items), we will cover the return shipping cost.
- Customer Errors: For returns that are not the fault of the warehouse (e.g., ordered wrong items, no longer needed), the customer will be responsible for return shipping costs.
- End of Season Return – The customer will be responsible for return shipping costs.
Ready to place an order?
To place an order, fill out the speedsheet and email a copy to orders@gpdistributing.ca. After receiving your order, a customer service representative will send you a confirmation email.
